FAQ
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1. What are your shipping options and delivery times?
"We offer various shipping options, including standard and expedited. Delivery times vary based on the shipping method and your location. Standard shipping typically takes 3-5 business days."
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2. How do I track my order?
"Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or directly with the carrier."
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3. What is your return policy?
"We accept returns within 30 days of purchase. The items must be unopened and in their original condition. Please visit our Returns & Exchanges page for more information."
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4. How do I make changes to my order?
"If you need to make changes to your order, please contact us as soon as possible. We cannot modify orders once they have been shipped."
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5. Do you offer international shipping?
"Yes, we ship internationally. Shipping costs and delivery times vary depending on the destination. Please note that international customers are responsible for any customs or import duties."
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6. How do I use a promo code?
"You can enter your promo code at checkout. Enter the code in the 'Promo Code' box and click 'Apply' to see the updated total."
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7. Are your coffee products organic/fair trade?
"Many of our coffees are organic and fair trade certified. You can find specific information about each product's certifications on their respective product pages."
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8. How should I store my coffee?
"To preserve freshness, store your coffee in an airtight container at room temperature, away from direct sunlight, moisture, and heat."
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9. Do you offer gift cards?
"Yes, we offer digital gift cards. You can purchase them directly from our website. They are delivered via email with instructions on how to redeem them at checkout."
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10. Is my payment information secure?
"Absolutely. Our website uses SSL encryption to ensure your personal and payment details are kept secure."
